Another week is upon us albeit a rainy one in my part of the world.
It was the first day of school for my kids and they were so excited to be starting a new class.
They woke up early, ready to wear their new school uniforms and couldn’t wait to head to school with their new bags. Their excitement was certainly infectious.
Looking at them, I wonder why we adults get apprehensive or scared when we encounter a new thing. We get scared to start a business, to leave a job, to chase that customer or contact, to make that phone call or to take that course. So why can’t we be like little children and go with excitement for any new venture.
Kids all ready for the new school year
So in today’s blogpost, I want to tackle a topic which is very dear to us Bakers and that is getting customers.
So how do we get customers? Well first we need to find the right customers.
Attracting the ‘right kinds of customers,’ does not happen by accident nor does it happen by just creating great looking and tasteful cakes and thinking that they will just come.
The way to get the kind of customers you want can be done by going through 3 steps:
Step 1: figure out who these people are.
You need to know in great detail the profile of your ideal clients.
Your ideal clients are the people you want to order from you or to come to your shop.
So think about this.
Are these people going to be women, mothers. professionals, people around your neighbourhood? How old are they? What kind of event are they usually planning? What type of cakes can they afford? What type and flavour of cake do they order? Where do they shop for their groceries? Do they throw parties often? You need to have a profile in your head of your customer.
And while you are doing this, you have be realistic with your expectations. Just because there is a ready market out there for a particular type of cake, does not mean that you should do those type of cakes.
If you hate doing wedding cakes, then your ideal client is not a bride. Similarly, if you’re a beginner and you’re building your skills up, your ideal client may not be a person who wants like complicated cake designs
Step 2: Figure out how they might find you.
Think like your ideal customer. Think about where would they go to find out about your cake business?
What might they expect to find when they come across your website or shop? What do you think they would be looking for on your website – would it be pricing information, your cake pictures or your contact info to make an order
Do some research on brands that are in a similar to yours (or where you want your business to be like in the future.) If the kind of people who buy from LV or cake shops like Cakes by Tosan are the clients you want to buy from you, go and look at how they attract clients. Where and how are they advertising,, what extra service do those companies offer?
Search and check out the website of the most expensive bakery you know even if it’s not in Nigeria. What’s the overall look of their website? What does their packaging look like? A place like Shoprite advertises and prices entirely differently to Cakes by Tosan just like a gourmet cupcake shop would advertise differently to a chain bakery.
All of them manage to be in business so please do not think that your only choice is to be for rich people.
Step 3: Be that kind of business your customer wants
Sometimes you may be asking yourself why , “Why do people think I make cheap cakes? I am not Shoprite. If this is so, then look at your business especially pictures of your cakes. If your cakes (while you thinking it looks nice) are photographed not very well or on a messy table, or the pictures are dark or, you don’t have a website.
I’m pretty sure successful cake companies do not do that. Suppose your ideal client is a bride with a lot of money to spend. She’s going to be looking at your business based on what your website looks like. She will be looking at your cakes photos , your reviews, and what customers you have worked with.
Still on brides, when she was coming for a consultation, did you give her samples of your cakes wrapped in plastic, or did you serve them to her on a lovely plate with some nice cutlery?
If you gave her a sample box to take home, was it in those cheap plastic transparent containers or maybe you just put it in a nylon bag, or did you put it in a white box with a nice ribbon tied around it.
Another example is that if you make children’ cakes and your target market are mothers, did you have a box of books and toys for her kids to play with while you consulted with her? Do you provide free birthday candles with every cake? Do you offer free delivery to save her the wahala of coming to pick it up?
Your ideal customers do not just fall from the sky – they know to come there because you’ve told them to come to you, and they stay with you because you give them exactly what they want.
If you want to stop attracting cheap customers, stop acting like a cheap cake business.
So here is wishing you a lovely week. Make it a goal today to do something you have been avoiding so you can attract the right customers.
Rotimicakelady is your personal cake fairy. She is a cake business consultant and Coach.
She runs the Cake Business Owners Club where she helps bakers through Online courses have super profitable and successful cake businesses.
She has a passion for helping women who have a passion for baking, transition from hobby cake makers to successful and profitable cake business owners.
She also help cake business owners who have struggling in their cake business with strategies to enable them get more customers, so you make more money. Rotimicakelady is passionate about Cakes, business and making money.